When I was a branch manager, this came up all the time and I never really had an answer I liked. I have the answer today, though. Working with thousands of agents, I discovered that if you have to push yourself to do your job, you’re doing the wrong job. At best,...
It’s almost as if the business banned “motivational speaking” about 20 years ago. Motivational presentations were said to have a “mushroom impact”…a quick puff of performance that would be quickly deflated. They only provided temporary performance increases at best....
