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Better Thinking for Better Advisors and Better Consumer Advice

"The One Word That’s Killing Productivity– and hurting consumers too"

August 11, 2010

Is this just “some antics with semantics”?  Really, can it just be a “word” that’s killing productivity in the financial services business?  It can be, when that word changed the way people in the business work and how they are viewed by consumers.  This change has happened incrementally over the past 30 years.  It is time to change back…
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