"The One Word That’s Killing Productivity– and hurting consumers too"

Is this just “some antics with semantics”?  Really, can it just be a “word” that’s killing productivity in the financial services business?  It can be, when that word changed the way people in the business work and how they are viewed by consumers.  This change has happened incrementally over the past 30 years.  It is time to change back…
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